Our Service Offerings

Onsite Service

We will Come to You!        

Sometimes it makes more sense to diagnose and solve a computer or network problem by observing it in its native surroundings, where we can take into account all the factors in the network. Fuller Computer Solutions can send a Microsoft Certified Professional or Engineer to your location for diagnosis and repairs.

Fuller Information Technology can help your business! Make sure that your information is accessible by you and secure from others. We can help your business remove the obstacles that have been slowing down your company. Since 1996, we have successfully helped companies ranging from one person working from home, to businesses with hundreds of employees!
All our technicians are Microsoft certified.

Network Design/Redesign:
If you’re opening a new office or branch, getting ready to expand or relocate, it’s a great time to call in Fuller Information Technology. We offer a free technology assessment to new and existing business customers getting ready to make large-scale changes to their networks. We will send a technician to your location to discuss your business needs, any existing problems and what will help your business succeed. We will provide you with a quote for any necessary hardware, software and service after our visit. 
Call Fuller Information Technology at (513) 347-5800 for more information or to schedule your free technology assessment. (This service is available only to businesses.)                  

Keeping your network, servers
 and computers running at their best helps your employees stay productive and your business to succeed. Fuller Information Technology can recommend and implement a maintenance routine that’s right for your business. 

Hardware and Software Upgrades:
Keeping you software current and your hardware working well with routine upgrades. Sluggish response or compatibility issues often require upgrades to return to good working order.

Business Down Situations:
We treat our “patients” just like doctors do! We give top priority to business systems that are “down.”  Call us at 513-347-5800 to schedule an on-site visit. Let us know if it is an emergency!

Our Remote Services

Remote support service is a great way to resolve small issues (especially software-related) that don’t require their own on site visit. With remote support, you can watch what the technician does, giving you a chance to learn more about your computer. 

Remote support works through an Internet connection. This means that if your computer won’t turn on or connect to the Internet, a remote support session is not possible. However, we can usually still assist you over the phone. 

Remote Service is charged at our rate of $125.00 per hour. A remote support call has a minimum charge of one-quarter hour ($31.25) and is billed in quarter-hour increments after the first quarter hour. This service is available to business and residential customers. Call (513) 347-5800 to schedule an appointment.

In Shop Repair

Some repairs are best performed at our office, where we have a wide variety of tools and resources available.  

  • Our in shop repair service includes a free 15 minute diagnosis! 
  • After performing our diagnosis, we will call you with repair options and estimates.
  • Some diagnoses take longer than 15 minutes. If our technician needs more than the initial free diagnosis time to pinpoint the issue with your computer, we will call you for approval before moving into billable time.

We keep you apprised of any issues we run into during the repair process and always inform you ahead of time if we feel the repair may run over our initial estimate.

We always check that you have a current antivirus. If you don’t, we recommend the latest AVG Antivirus. We also commonly check to make sure you have the latest Windows updates applied.

We provide free telephone support for your PC for 2 weeks after you take it home from our shop, for questions related to the issue for which you brought it to us. Call our office and we will assist over the phone or remotely. If the issue was not resolved we will take it back in and have a second technician look at the problem.