Think of your technology as being like the body of an athlete — each part must be healthy and well coordinated with the other parts in order to be at peak performance. Occasionally they will see their trainer or doctor for a minor rash only to find that this is only a symptom of a deeper problem. The doctor will want to perform tests to see exactly what is causing the issue. He’s going to fix that first.
That’s what we do in the Stabilization step. After we assess your business needs and current technology, we’d love to move straight into monitoring and managing things for you so you can stop worrying about it.
First, though, we need to address any critical issues that are keeping you from operating efficiently. Not all of the problems with your technology will need stabilized, because not all problems are critical.
Say we discover during our assessment that your desktop units are out of date and will eventually need replaced — this issue is not critical and won’t need immediately stabilized.
But, if our assessment shows that one of your computers has a virus that’s affecting its performance and security, that is an issue that will need immediate attention.
Then, when everything is running smoothly, we can move on to the next step: Management
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